Marked 197 Report post Posted April 12, 2014 Hello ladies and gentlemen, You may have thought this topic was spam, but it's actually my opportunity to name and shame mobilefun and hopefully warn a people before they make a mistake. My goal is for googlers to find this topic and be warned, and I may also send them the link to show them how I feel now that I got my refund. So mobilefun is an ecommerce store with a large selection of mobile accessories etc. I spent approx $100 on some new gear for a phone I got while I was over in Korea (guess what brand). This website should be avoided. Their customer support is terrible. They will ignore you no matter how many emails you send them even though the promise "1 business day" responses. They've registered a whole bunch of country specific domain names, including .co.nz (that's me) to make you think they're operating in your country. I was actually aware they're soley based in the UK but less web-savvy customers may be fooled by this. The shipping also gives it away. 6 - 9 business days via a global delivery services. Yeah right... I waited a month for my order, and not until my 5th email where I lost patience and decided to throw a few stern words did I get a reply. It was apparent that they were out of stock and just didn't process my order. I told them refund or resend the products, and they just gave my money back after finally replying to my emails. It's clear they're a small operation making promises they can't keep, and they'll screw you over. I didn't get my products, but after looking around it looks like they send out a lot of faulty stuff. To those of you who found this on google, feel free to sign and post your experience as well. To potential buyers, don't forgot to go over other's reviews of the website here: http://www.trustpilot.dk/review/www.mobilefun.com Share this post Link to post Share on other sites
ShinGamix 1 Report post Posted April 12, 2014 thank you Marked. Hopefully you reported it to the BBB Better Business Bureau. Share this post Link to post Share on other sites
Marked 197 Report post Posted April 15, 2014 No I didn't. Is that a US thing? I think it's difficult for any business watch type of authority to do anything since this is small scale. Yay second page google already. Share this post Link to post Share on other sites
Bigace360 38 Report post Posted April 15, 2014 Ya since this is small I don't think the BBB would care that much about it unless one of there people got scammed themselves, but even still probably wouldnt care that much. Share this post Link to post Share on other sites
Marked 197 Report post Posted April 15, 2014 From a legal perspective, there's not a lot doing. By strict application of the law maybe there's a cause of action but legal action isn't worth something this small. It costs more to file in the court than the price of most products. So authorities aren't a help here. It's not illegal to delay and not respond to customers emails, the best remedy here is for everyone to avoid using the site, coz they'll probably get screwed by it like a lot of us have, esp if we're far off from the UK. The also breach a ton of the stuff they promise on their site in terms of customer service and policies. Share this post Link to post Share on other sites
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