FranklinX 37 Report post Posted July 25, 2010 Customer service is so terrible. A lot of these people do a piss poor job at customer service. They ask for the same information many times through out the call. I always tell them "I already told you" that. I hate that they ask me how to spell my name Franklin. Who in the hell cannot spell a simple name? I have told many representatives that they do not know how to do their jobs. Share this post Link to post Share on other sites
Knuckles 1 Report post Posted July 25, 2010 What I really, really dislike about customer service is when they put you on hold for 30+ minutes listening to coma inducing music while they're sending you to a representative with an accent that you couldn't make up his/her words with and cannot understand simple English in the end. Share this post Link to post Share on other sites
madanchi 18 Report post Posted July 25, 2010 student finance.... its a mess, bad communication to each other (staff), lies, losing details, delays, 30 mins plus minimum (but theyve sped up now to like 10-15) Share this post Link to post Share on other sites
Kiriashi 117 Report post Posted July 25, 2010 Well they should ask you more than once so they can get the information right. Most of the time you're talking to someone that's in a noisy place so it can be hard to hear you, and would you rather be asked your order more than once or get the wrong stuff? ..And there's different ways to almost every name. Share this post Link to post Share on other sites
FranklinX 37 Report post Posted July 26, 2010 A lot of times they are not asking the question again a moment after receiving the information. They ask for it again in a few minutes, 30 minutes, or an hour. They may ask for it again in 10 minutes. Share this post Link to post Share on other sites
Ecowolfsteen 14 Report post Posted July 26, 2010 I agree with both you and Kiriashi. People need to get the information correct or else something might be screwed up, there's also lots of different ways to spell names. But, I agree, they could be a bit friendlier and not make you wait 30 minutes for some foreign person :/. Just bare with them and you'll eventually get through it! Share this post Link to post Share on other sites
ShinkuAura 15 Report post Posted July 26, 2010 Random Customer: Sir Sir sir, Can you tell me where's the bathroom!!! Franklin: Sir it's behind you... Random Customer: Thanks! Boss: Umm Franklin How do you spell your name? Franklin: Sir...i have my NameTag... _-_ Random Person: Where's the Bathroom? Franklin: F*CK YOU I QUIT... -Simulated Program of Franklin's Life, Please Don't Try this at Home or else you lose your Head- Im A Retard but yeah Come to my Country it's way worser then you can think, why? Nobody gives a damn about the Client. Share this post Link to post Share on other sites
Noob Saibot 38 Report post Posted July 26, 2010 Customer service is so terrible. A lot of these people do a piss poor job at customer service. They ask for the same information many times through out the call. I always tell them "I already told you" that. I hate that they ask me how to spell my name Franklin. Who in the hell cannot spell a simple name? I have told many representatives that they do not know how to do their jobs. No you know whats worse? Tech Support for Monster Template. I feel like I'm talking to rocks when dealing with them. Share this post Link to post Share on other sites
FranklinX 37 Report post Posted July 27, 2010 Here is my latest call with Toshiba Toshiba: Hi how may I help you? May I have your computer serial number? Franklin: Sorry, I do not have it. Toshiba: I can look up your account with your name. Franklin: My name is $^@#$^%$#%$ Toshiba: I cannot find your account. What is this call regarding? Franklin: I want an update about my computer that is in repair. Toshiba: So you want to send your computer to get repair. Franklin: No, I said my computer is in repair. Toshibia: OK sir. So your computer is lost? Franklin: NO, it is in repair. Toshiba: Oh, so we have it in repair. What seems to be the problem with the computer. Maybe I can assist. Please turn on your laptop. Franklin:......................................hangs up Share this post Link to post Share on other sites
Noob Saibot 38 Report post Posted July 27, 2010 Here is my latest call with Toshiba Toshiba: Hi how may I help you? May I have your computer serial number? Franklin: Sorry, I do not have it. Toshiba: I can look up your account with your name. Franklin: My name is $^@#$^%$#%$ Toshiba: I cannot find your account. What is this call regarding? Franklin: I want an update about my computer that is in repair. Toshiba: So you want to send your computer to get repair. Franklin: No, I said my computer is in repair. Toshibia: OK sir. So your computer is lost? Franklin: NO, it is in repair. Toshiba: Oh, so we have it in repair. What seems to be the problem with the computer. Maybe I can assist. Please turn on your laptop. Franklin:......................................hangs up Ask for a manager. I love bit%h!ng them out. Share this post Link to post Share on other sites
Knuckles 1 Report post Posted July 29, 2010 Yeah it is essential to request a manager when the representative is nothing but dung. Couldn't tell you how many times I had to do just that. Share this post Link to post Share on other sites
Noob Saibot 38 Report post Posted July 29, 2010 Yeah it is essential to request a manager when the representative is nothing but dung. Couldn't tell you how many times I had to do just that. They usally piss you off; at least me. So I'm usally yelling and using a few choice words. I get heated; once had a couple Techs hang up. Then I called back and bitched manager out for his Techs ignorance and hanging up on me. Share this post Link to post Share on other sites
FranklinX 37 Report post Posted July 30, 2010 My internet is not working properly. The smart thing to do was call my provider Charter. The first guy said that some idiot turned off my service and it was paid for so he turned it back on. I went to church for vacation bible school. I came back home and the internet was down again. The second guy said I was out of range so we did a power surge! It failed. The third person said she was doing a check for the area for any problems and found one. However we lost connection because she forwarded to a closed department. The fourth and final guy said there is a work order for the area. Damn it. Share this post Link to post Share on other sites
ProjectTrinity 8 Report post Posted July 30, 2010 Here is my latest call with Toshiba Toshiba: Hi how may I help you? May I have your computer serial number? Franklin: Sorry, I do not have it. Toshiba: I can look up your account with your name. Franklin: My name is $^@#$^%$#%$ Toshiba: I cannot find your account. What is this call regarding? Franklin: I want an update about my computer that is in repair. Toshiba: So you want to send your computer to get repair. Franklin: No, I said my computer is in repair. Toshibia: OK sir. So your computer is lost? Franklin: NO, it is in repair. Toshiba: Oh, so we have it in repair. What seems to be the problem with the computer. Maybe I can assist. Please turn on your laptop. Franklin:......................................hangs up And there goes some of my brain cells~ Share this post Link to post Share on other sites
