Here is my latest call with Toshiba
Toshiba: Hi how may I help you? May I have your computer serial number?
Franklin: Sorry, I do not have it.
Toshiba: I can look up your account with your name.
Franklin: My name is $^@#$^%$#%$
Toshiba: I cannot find your account. What is this call regarding?
Franklin: I want an update about my computer that is in repair.
Toshiba: So you want to send your computer to get repair.
Franklin: No, I said my computer is in repair.
Toshibia: OK sir. So your computer is lost?
Franklin: NO, it is in repair.
Toshiba: Oh, so we have it in repair. What seems to be the problem with the computer. Maybe I can assist. Please turn on your laptop.
Franklin:......................................hangs up